Smarter Content Moderation is here.

TrustLab has been an invaluable partner for Outdoorsy. As a peer-to-peer marketplace, content moderation is critical to ensuring our platform remains safe and secure for our users. Before partnering with TrustLab, this work was not only time-consuming but also inefficient due to a high false-positive rate in ticket reviews, requiring a very large task force. In just over a month, TrustLab quickly understood our needs, processed a large amount of data, and smoothly applied our policies to their model. The results have been a real game changer for our operations. Our productivity has increased significantly, and our efforts are now focused on addressing real issues in a timely and effective manner.

“The onboarding process with TrustLab was smooth and incredibly informative, making it easy to ramp up quickly and feel comfortable with the process overall. The team is responsive, friendly, and always willing to talk through ideas and questions. We’re so glad to have Trust Lab as a partner!”

“We’ve been working with TrustLab for years and it has been a true collaborative partnership. Even at Iterable’s scale of billions of messages per year, the platform helps us identify potentially harmful content and trends that would otherwise be difficult. Their team is made of incredibly smart individuals that are hungry to add value, consistently communicate throughout any project, and they’re also always collecting feedback upon which they are then fast to iterate.”