ModerateAI
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Online Platforms looking for safety solutions struggle to find a balance between:
Human Moderation
Outsourcing human moderation through BPOs becomes problematic at scale. Leading to higher costs, inconsistent quality, and lack of actionable insights.
Automation
Automated moderation systems often fall short, with high error rates, underperforming models, complex maintenance needs, and slow adaptation to policy changes.
“We can’t spend millions of dollars on manual review. We need to focus on high risk content, not manually reviewing every single image.”
– Director of Trust & Safety
Marketplace, 10M Users
“Off the shelf classifies are giving us bananas and saying they’re explicit. It costs us more to fine tune and hurts user experience.”
— Safety Team Lead
Marketplace, 10M Users
ModerateAI replaces manual content moderation with a new system that combines expert human judgment with the efficiency of powerful automation.
Cost Reduction
vs. existing BPO
Increase in Quality
from today's baseline
Under 1 week
to implement
Trust & Safety teams need a smarter solution. You need Smart Content Moderation with ModerateAI:
Instead of jumping from system to system, ModerateAI’s “smart review” approach consolidates everything into one seamless process.
You handle your platform and tools, we take care of the rest.
How ModerateAI works:
1. Content is sent to ModerateAI
Your content is sent to our system via API where we ingest it through a data exchange and translation layer.
You have the option to add a pre-filtering layer based your existing tools such as keyword lists and pre-filtering rules.
2. Smart Routing analyzes each piece of content and:
- Recognizes attributes, such as policy flags, that have been applied by your pre-filtering layer.
- Checks for similar content.
- Determines modality, language, length, and duration.
- Identifies keywords and other metadata.
- Applies custom logic and dynamically assigns the content for the fastest, most accurate, and least expensive way to moderate it.
3. Content goes through Collaborative AI and Human Content Review
Unlike traditional systems, ModerateAI uses classifiers and human reviewers working in sync to evaluate the content and enhance efficiency.
Think about this as an AI co-pilot for humans, and humans double checking our agreement with automated decisions.
4. Quality & Audit Reporting is Initiated
Content is flagged for policy violations, and relevant metadata is recorded.
This data is passed into the analytics and insights dashboard, to help us, and you, understand where we can improve.
5. Feedback Loop to You and ModerateAI for Continuous Improvement
Return actions and feedback via API or webhook and provide quality feedback to us, such as disagreements with labels, to improve the system.
With ModerateAI, Your Trust & Safety Team Can:
Get more done while paying less
We take content moderation tasks off your hands so you can reduce operational costs and free up engineering and policy resources.
Maintain quality of best raters
Label quality matches that of your best human raters. Ensuring consistent, accurate, and reliable content moderation.
Get insights on your platform & emerging threats
We deliver outstanding value to our clients and delight them with every interaction.
Effortless integration
While APIs provide the best performance and greatest flexibility, we can integrate with any internal or 3rd party moderation tool currently in use.
Spend resources on what matters most:
scaling and improving user safety.
40%+ savings with ModerateAI over 12-18 months
Smarter content moderation is almost here.
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© Copyright 2024
Trust and Safety Laboratory Inc.
Palo Alto, CA
